Launch the live chat only with one click, easier for customers to talk with the support team through website chat window, social media messaging, SMS.
Tour
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Tour
Customer
Live800 provides visitors with the easiest way to contact customer support through web, Apps and social media messaging, etc.
Fill the questionnaire before live chat, leave the information for the company to let them contact visitors initiatively.
Send pictures, screenshots, or other alternative files to agent for their better understanding of your issue.
Evaluate operator’s performance and make a short comment to help the company improve their customer support.
Supervisor
Live800 helps administrator analyses visitor’s browsing journey and operator’s performance. SEO friendly tools, customizable analytics and KPI reports are prepared to ease your work.
Monitor chat, join or take over the chat to help your operators in some cases.
Study the traffic, frequent visiting pages or keywords leading to your site, etc., which could help your marketing department.
Manage your operators, query chat history, study KPI reports and set launch restriction.
Set automatic chat distribution strategy based on operator’s capacity.
Edit your own knowledge-base according to your company for the auto-response robot.
Agent
Live800 assists your support team facilitating the transaction and solving puzzles. Operators could launch the Windows-based client or Apps to chat with visitors.
Collect, evaluate and manage customer information through CRM system to dig out potential customers.
Track the all the visitors who are browsing your site with relative info, IP, referrals and keywords, etc.
Proactively greet with your potencial customer by inviting or initiating.
Initiate chat manually though answering, inviting and initiating, or automatically distributed by system.
Monitor visitor’s typing process, understand their intent, and respond appropriately.
