Live800 provides real time communication tools to website owners who want to interact with visitors on their website. Part of the service enhances the website owner's understanding of who is on their website and reports to them that information. Naturally, we use our products, so what you read below applies to visitors to our website as well.
Collected by Live800 personal data and other user's information is used in order to complete user registration and at the same time to ensure his access to Live800 services and products. While registering on our website http://en.live800.com.com/ we request that you provide us with such information as: name, surname, company business name, address, website address, e-mail address and credit/payment card information in the event when a user continues to use our services after a 14-day free of charge trial period. Unless a user decides to use our services after a 14-day free of charge trial period, credit/payment card information is not required. Some of the provided user's information such as: your IP address, domain, browser type, operation system type etc. may be automatically acquired when a user visits our websites. When contacting Live800 the user may be requested to render accessible analogical data to those provided while registering on our website. Personal data provided in connection with the correspondence between the user and Live800 shall be used strictly to reply to inquiries made by the user or to transfer information. We use the information you provide us in order to provide you with customer service, allow you to view your statistics, e-commerce, goals, performance, chat queue, availability, customer satisfaction, chats, chat logs, view the chat operators and visitors to your Live800 service.
Third party information
We allow you to provide us with third party personal data. The information that we may collect is name and email address in order to allow you to add operators to your account. We will not use this information for any other purpose.
We do not sell your personal data to third parties.
Live800's main purpose of gathering personal data and users' other information is to upgrade and improve functionality of its services and products. Owing to the above process we exceed our users' expectations; we provide a constant development of our products the use of which becomes much easier and more convenient.
Personal data and other information provided by users shall not be disclosed to third parties unless the obligation to disclose the information to third parties results from the currently effective provisions of law, such as to comply with a subpoena, or similar legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, or if it is necessary for the Live800's security and its rights protection, including the protection against the claims submitted by the third parties. The provided user's information may be utilized in the event of breach of terms and conditions for the use of services, misuse of funds, the necessity to take action against all user's unlawful actions. Live800 shall transfer no information or personal data to third parties for marketing purposes.
The so called 'cookies' may be used while using services or products rendered by Live800 These are pieces of information sent by the server, stored on a user's computer for the purpose of automatic identification of a particular user when using our services. 'Cookies' enable us to quickly confirm your identity and owing to them the use of our services becomes much easier and more widely available. 'Cookies' are used by Live800 solely with the purpose of personalizing a particular user. 'Cookies' can be used on condition that they are accepted by a browser and that they shall not be removed from the storage media. Users who removed 'cookies' from their storage media or have not accepted them on their browser may not have access to products or services rendered by Live800 We do not link the information we store in cookies to any personal data you submit while on our site.
From time-to-time we may provide you the opportunity to participate in a survey within our Live800 application. If you participate, we will require your name and email address. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information.
Live800 applies technical safety measures of the highest standards to protect the provided data against loss, destruction, misuse, unauthorized access or disclosure. The used measures and technology ensure complete safety of the data provided by the user. The data is available solely to the user or to a person indicated by him provided authorized access has been granted to that person. You control who you allow access to the Live800 app by either selecting everyone or limited IP addresses.
The security of your personal data is important to us. We follow generally accepted industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Live800 takes all necessary steps to update and modernize data protection system. No data transmission via the Internet, however, can guarantee 100% safety.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Data gathering entity
Conducting its activity, under the business name of Live800, with its registered office: Room 210 of the National Base of Information Security, South Extension Road of Tianfu Avenue, Chengdu Sichuan China shall be the entity gathering personal data and other information.
If your personal data changes, or if you no longer desire our service, you may correct, update, delete inaccuracies or request deactivation of your account by making the change within the "edit my profile" section of the site or by emailing us at support@Live800.com. We will respond to your access request within 30 days.
To request removal of your personal data from our testimonials, please contact us at support@Live800.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Link to Other Sites
This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.
Terms and conditions of use
Using offered products and services rendered by Live800, the user is obliged to comply with rules contained in the terms and conditions available on our website: http://en.live800.com.
Should you have any inquiries or doubts regarding our terms and conditions, feel free to contact us via the following e-mail: firstname.lastname@example.org Floor 6, Building E3, Tianfu Software Park, Tianfu Avenue, High-Tech District, Chengdu ,Sichuan ,China