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Provide various tools for managing customer relationship, analyzing traffic data to optimize website strategy and evaluating operator's performance.
Live800 integrates CRM system, which works to collect and analyze customer information, connect chat content, enhance the management and processing track, dig out the potential customers and increase revenue. Live800 deals with more than 1.5million recorded customers every day.
Not only can Live800 automatically track the visitor's browsing journey, IP, referrals, keywords, viewing page, time, etc., but also analyses the website's global visits and operator's performance.
Live800 provides more than 30 customer service indexes such as, chat content, service quality, chat efficiency, chat close, chat topic and chat time, (the Group Version includes more customer service comprehensive analyses), providing the statistical gauge for improving customer service quality.