Invite chat, Proactive chat
Integration with QQ, MSN
Dialback, Email, Message ...
Search engine, keywords, referrals
Track records of each step and action
Real-time view visitors' entering text
Comprehensive records of clients info
Membership and VIP recognition
Multiway contact with clients
Multidimensional data rendered
Online customer service system
Contrast analysis of traffic and chats
Website overview and site promotion strategy
Enable 24 hours service on duty
Variety of response strategies, strain modes
Detailed analysis of response effect
Operators' chat quality evaluation
Attendance records, working hours utilization analysis
Chat efficiency analysis, KPI management and so on
Multiple Communication Channels
Without installing any softwares, visitors may
have real time dialogues with operators.
Operators can enable Initiate and Invite
to chat with visitors who also can
click email icon to chat with operators.
Accuracy of Demand Prediction
Focus on clients' access path, effectively seize customers'
intentionQuickly acquire visitors' source, automatically identify
repeat clients Obtain chat history records, capture visitors
browsing tracks Real-time view visitors' inputting info,
grasp every client
Customer Relationship Management
Customer info follow-up management, reverse connection in
a variety of ways.
Online customer service and sales platform, easy to manage
Follow-up record to control sales status & deal process
Online and offline integration and collaboration
Integration with Google Analyse
Multidimensional data, marketing guide strategy, website overview,
traffic information, keywords, search engines, all-round information
drill and display; visitor loyalty, amount of chats, bounce rate,
multiple perspectives of data analysis.
Live800 helps you do targeted promotion, and improve website
Powerful smart robot service system,
Day and night, the service does never stop.
Depending on your needs to configuring robots knowledgebase
carried by the robot and visitors
Real-time communication helps you to improve visitor satisfaction
and advisory capacity.
Perfect KPI System
Customer service attendance analysis
Working hours utilization analysis
Chat efficiency analysis
Only for some versions!