Invite chat, initiate chat, proactive chat …
Perfectly integrated with QQ, MSN, WeChat,
SMS, Email, Weibo, APP …
Search engine, keywords, referrals
Track records of visitor’s each step and action
Real-time tracking of visitor's inputting texts
Comprehensive records of customer information
Membership and VIP recognitions
Multiway contacts with customers
Multi-dimensional rendered data
Online customer service system
Contrast analysis of web-traffics and chats
Website overview and site promotion strategies
Enable 24-hour service on duty
Variety of response strategies and strain modes
Detailed analysis of response effects
Chat agents’ quality evaluation
Attendance records, working time utilization analysis
Chat efficiency analysis, KPI management
Multiple Communication Channels
Without installing any software, visitors can
initiate live chats with the chat agents.
Chat agents can either initiate chats to provide live support and
help or invite visitors to join web chats, and visitors
can also click icons in emails to chat with the agents.
Accuracy of Demand Prediction
Focus on customers’ accessing paths, effectively seize
customers'intentions, quickly obtain visitors’ resources,
automatically identify repeat customers, get live chat
records,capture visitors’ browsing tracks, instantly track
visitors’inputting texts, and provide live support and
live help for every customer.
Customer Relationship Management
Customer information follow-up management, reverse connections
in a variety of ways.Unified platform of online customer service
and sales, live support and help, together with simple customer
data management.Follow up the records to control each sales
status & transaction process.Perfect online and offline
integration and combination.
Integration with Google Analytics
Deep integration with Google Analytics for multi-dimensional
data mining, and comprehensive displays of website overview,
search engines, keywords, traffics, visitor loyalty, amount of chats,
bounce rates, retention rates, access regions, and data from multiple
perspectives. Live800 provides enterprises with digital marketing
analysis and decision-making references.
Smart chat robots, capable of providing constant live
support and help day and night. Depending on your
requirements, you can configure the knowledgebase of robots
for future uses.Live chats and web chats can help you
improve customer satisfaction and advisory capacity.
Perfect KPI System
Customer service attendance analysis,
working hours utilization analysis,
live chat and web chat efficiency analysis, etc.
Only available in some versions!