Average daily dealing with live chat
Average daily word order turnover
Improve order conversion rate
Reduce service cost at least
Support access to web pages, Wechat, APP, QR code, so that the enterprise's service antenna extends to various Internet corners. All consult channels will be gathered to Live800 workbench for unified services, to ensure that every link of communication will not be missed.
Introduce ACD model, including saturation, sequence, priority and other strategies, so as to achieve a perfect balance between customer service skills and efficiency, improving visitor satisfaction.
Automatically identify frequent visitors, quickly access visitors’ information and history conversation records. Make sure that agents can understand customers’ key information in no time and therefore improving communication efficiency.
Live800 is equipped with automatic process design. Agents can switch chats freely when faced with many visitor conversations from different sources and channels in the meantime.
Put a large number of frequently-used texts, links and files in Live800 Frequent Response Suggestion box, so that agents can send to visitors with one click. More conveniently, Live800 can intelligently associate the desired answers when agents inputting texts. There’s no need fishing a needle out of the sea.
Enterprises can flexibly combine a variety of ways to collect customer information, such as system automatic information inquiry before consultation and agents proactively collecting information during consultation. Enterprises can also classify various consulting requests and provide targeted services for high-value visitors.
Unify online customer service and sales on the same work platform, and highly-efficient customer information management is easy to achieve. Efficiently indexing and grasping key customer information such as customer contact, dialogue and message records, follow-up records, consulting intentions and so on at any time to better understand customers. Make effective management of customer data such as querying, exporting, analyzing and etc.
Follow up the sales process closely, record important information such as follow-up people, record time, return visit time, follow-up content, status, etc. And automatically remind sales to follow up in time, seize sales opportunities in time, and facilitate customer transactions.
Live800 provides multi-dimensional customer information analysis. Managers can clearly grasp important data such as customer source channel, customer intention classification, customer area, sales customer resources, etc. And can check all business indicators at any time, all be in control.
After the brush protection is opened, visitors need to fill in the validation code before confirming the access dialogue. Effectively reduce the risk of being attacked by screen brushing and avoid interference with the business of the company. Reduce the invalid reception and save energy of customer service, improve the quality of service to support customers.
Visitor information collected by enterprises, including personal information such as name, mobile phone number, QQ, mailbox and address, will be encrypted and displayed to customer service personnel. Unauthorized customer service personnel can not directly contact the sensitive information, prevent private collection, and reduce the risk of leakage.
After the enterprise opens the dynamic password encryption function, when the customer service personnel logs in to Live800 using PC or mobile phone, it needs to input 6 bits of dynamic password. Mobile phone dynamic password 60 seconds random change, easy to use, high security. Effective defense against password theft and replay attacks, greatly safeguarding information security.
After the brush protection is opened, visitors need to fill in the validation code before confirming the access dialogue. Effectively reduce the risk of being attacked by screen brushing and avoid interference with the business of the company. Reduce the invalid reception and save energy of customer service, improve the quality of service to support customers.
Visitor information collected by enterprises, including personal information such as name, mobile phone number, QQ, mailbox and address, will be encrypted and displayed to customer service personnel. Unauthorized customer service personnel can not directly contact the sensitive information, prevent private collection, and reduce the risk of leakage.
After the enterprise opens the dynamic password encryption function, when the customer service personnel logs in to Live800 using PC or mobile phone, it needs to input 6 bits of dynamic password. Mobile phone dynamic password 60 seconds random change, easy to use, high security. Effective defense against password theft and replay attacks, greatly safeguarding information security.
Communicate with visitors anytime, anywhere via mobile phone without a computer，without missing any potential visitor, the flexibility and efficiency of your work can be increased 3 times more.
If you want to learn more, contact us
