FAQ > Business Guide
What is license?

License is used for customers to use Live800 under one company ID, for example, two agents can share one license and have separate IDs, but only one agent can login at each time.

Do you provide free trail and how long?

Yes. You can get 14 days' free trail with all full functions.

Can you provide customized functions on Live800 SaaS version?

Yes. We can provide these development services according to your business requirements.

Where is the Data stored?

For the SaaS version, all Data is stored in Live800 servers, you can also export it to your computer, as we only keep it for 2 years; if you want to store data in your own server, then we can customize for you and deploy it into your server.

Can Live800 system integrate with the own systems

Live800 provides flexible, usable, and convenient interfaces, which can be integrated with work order interface, CRM interface, VoIP interface, CTI Link, e-commerce platform membership interface, SMS system interface, E-mail system interface and other relative interfaces.

Does Live800 provide voice and video functions?

Live800 SaaS version doesn't provide voice and video functions, if you need these functions, we can customize them for your company.

What is the Advanced Intelligent Robot Customer Service System?

The Advanced Intelligent Robot Customer Service System has been developed by GoldArmor Technology Company after the Artificial Customer Service System was launched. It is one kind of human-computer interaction robot customer service system for large enterprises or the electronic commercial enterprises with large flows, which can effectively alleviate the workload of artificial customer services and reduce the input of manpower.